Education Tracks

EDUCATION TRACKS

The exponential demand for Microsoft Cloud Services is no secret. Whether it’s central to your customers’ business continuity planning with services like Azure for cloud backup and recovery, to their productivity and collaboration with Microsoft 365 and Teams, or to their sales pipeline and data management with Dynamics, Intelisys supports you and your customers’ end-to-end Microsoft cloud journey.

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Microsoft Teams Voice Enabled Solutions
Tuesday, Oct. 13th | 10:15am-10:45am PT

As the pandemic impacted businesses and consumers globally, the number of daily active users of Microsoft Teams increased to 75 million, doubling the number of users from March to April 2020. Partners are seeing an incredible opportunity to “voice-enable” Teams with a robust, enterprise-grade telephony platform, adding features, cost, support, and resiliency not available directly with Microsoft.

Enable your customers to connect their on-premises telephony infrastructure and seamlessly connect their preferred voice services into the Microsoft Cloud. Please join this panel discussion as we define the market for Teams, explore the benefits and features, services and support for Direct Routing for Teams, and create stickier customer relationships.

Integrating UCaaS and Microsoft Teams
Tuesday, Oct. 13th | 11:00am-11:30am PT

Microsoft Teams is the hub for teamwork that brings together chat, meetings, calling, Office 365 apps, and third-party tools, all in one place. Built with enterprise-grade security and compliance capabilities, Microsoft Teams meets the critical requirements for today’s business needs. As Cloud Services gains in popularity, many organizations are turning to platforms like Unified Communications as a Service and Microsoft Teams, to provide a comprehensive and fully integrated suite of cloud communication and productivity tools. Join our panel of industry experts to hear how these platforms work together to solve customers business challenges.

Maximize Sales with Microsoft Services
Tuesday, Oct. 13th | 11:45am-12:15pm PT

Microsoft is an industry giant as well as a global leader in collaboration and communication technology. Capture the growth of Microsoft Teams while gaining best-in-breed hosted voice solutions! In this panel discover, we will discuss the ability to offer and continue selling your favorite UCaaS solutions while being able to offer the customer integration to Microsoft Teams, for small business and major corporations alike.

Join us for this panel and discover how to unlock Microsoft opportunities with new and existing customers. Learn how to maximize your sales and enhance cloud solutions with Microsoft services.

Building Your Microsoft Practice
Thursday, Oct. 15th | 11:45am-12:15pm PT

Since 1975 Microsoft has been one of the most technically advanced companies in the world. Today, they are reshaping how companies view technology, innovation, and digital transformation.

In this session, you will gain an understanding of the breadth of Microsoft cloud services. You’ll learn how the Intelisys Suppliers to enable you to support your customers Microsoft service needs. By the end of the webinar you will have: 1) A foundation of Microsoft core service offerings 365, Azure and MS Dynamics 2) Understand the value Intelisys Suppliers who offer Microsoft services and how to positions them 3) Build a strategy for selling Microsoft to your customer base.

Own the Customer Relationship with Microsoft 365
Thursday, Oct. 15th | 12:30pm-1:00pm PT

More than one in five corporate employees use a Microsoft 365 cloud service, and Microsoft 365 continues to be the most widely adopted cloud service by user count. But a recent study found that 56% of Microsoft 365 licenses are underutilized. This represents a huge opportunity for partners to help customers get to the Microsoft cloud, fully utilize their investment in Microsoft 365 tools, and create a very sticky relationship between customers and partners.

In this session, we'll look at how partners can effectively wrap value-added services around the Microsoft 365 product ecosystem to help customers unlock the full value of Microsoft 365, and create the trusted advisor relationship that can help generate more recurring revenue for partners.

Communication as we know it has rapidly evolved over the past few months. Communications and collaboration technologies empower businesses by boosting flexibility, adaptability and productivity, wherever teams are located. Discover how to leverage the power of Communications as a Service through innovations in contact center, agent empowerment, collaboration tools, CX, AI, and more as the world adapts and reinvents the future of work in this new digital environment.

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Communications in the "New Next" Era
Tuesday, Oct. 13th | 10:15am-10:45am PT

In recent months, we’ve rediscovered the importance of communication – both at home and at work. From the boardroom to the frontlines, the way that businesses connect, collaborate, and communicate has fundamentally changed.

We've landed in the new era of communications – but what does that really mean? What steps are businesses taking to reimagine the way that they work? And how can Partners help executives access a secure, reliable, scalable solution capable of meeting their needs? In this session, you’ll discover how businesses can use communications solutions to transform employee and customer experiences.

Leveraging Professional Services to Secure Higher MRC
Tuesday, Oct. 13th | 10:15am-10:45am PT

Join Raymond Nelson & Mike Burns as they talk about Professional Services. Professional Services can mean a lot of things to a lot of people. Most people think it is strictly post sales activities such as smart hands, training and implementation services. But professional services can also be used before the MRC sale begins.

Optimizing Patient Care
Tuesday, Oct. 13th | 11:00-11:30am PT

COVID-19 changed the healthcare system’s methods for delivering care to patients. Contact center solutions enable healthcare providers to use telehealth to assess and care for patients. But with overworked staff, how can Partners and technology help providers to best triage patients without sacrificing patient care?

In this session, learn about the unique advantages of contact center solutions, API and AI capabilities within the healthcare vertical, and seamlessly allow patients to interact with providers without leaving the comfort of their homes. We'll share how to identify and solve the challenges of Payer and Provider, and innovate the provider and patient experience - with use cases from current customers

How AI is Changing the Face of UCaaS and CCaaS
Tuesday, Oct. 13th | 11:00am-11:30am PT

The way we work and communicate today is changing. Organizations are rethinking the employee, customer, and sales experience. Forward-thinking companies are embracing cloud and AI-powered technologies. Why are companies making the shift, and what benefits are they realizing?

Recent technology advancements are enabling new ways to make employees more effective, improve customer engagement, gain competitive insights, and boost sales. In this session we will discuss how AI is propelling UCaaS and CCaaS into the future and how companies can take advantage of this technology to make smarter business decisions.

The Avaya Cloud Story
Tuesday, Oct. 13th | 11:45am-12:15pm PT

It’s more crucial than ever to keep businesses, employees and customers connected and productive from wherever they are, on any device. Regardless of organization size, location or industry, collaboration is proven to drive workplace productivity – in the office or remote.

Avaya and RingCentral have partnered to deliver a communication and collaboration solution enabling organizations to combine RingCentral’s UCaaS platform with Avaya phones, services and migration capabilities. This session will share real-world Partner opportunities, and demonstrate how to deploy solutions, save your customers money, and save headaches by implementing the right solution to meet your customers’ needs.

How AI is Transforming Business
Tuesday, Oct. 13th | 11:45am-12:15pm PT

In recent years, there has been a lot of buzz about AI. Many companies are applying AI to improve their businesses; one example is chat bots, which have become increasingly popular. AI can support three important business needs: automating business processes, gaining insight through data analysis, and engaging with customers and employees.

Join us for this impactful panel discussion and hear real-world examples of how businesses have transformed and thrived using AI technology. Learn how integrating AI tools can improve digital transformation initiatives, optimize business processes, and revolutionize your customers' employee experiences.

Work from Anywhere - 5 Key Insights
Wednesday, Oct. 14th | 11:15am-11:45am PT

The ongoing global pandemic continues to challenge us all, as we adapt the ways we live and work. And while this season of disruption has come at an unspeakably high cost, it is also a season of tremendous innovation. Businesses that had never considered remote work are implementing solutions on-the-fly. Employees who believed work from home was not realistic are now thriving in ways never thought possible.

Join us for this session discussing five key insights we know about working from anywhere – and how they impact Partners and customers as we continue mapping the road to the new normal. Discover how communications and collaboration solutions keep your customers connected, operational, and secure while support a variety of emerging challenges.

Contact Center Solutions: Overlay vs Unified: the Debate Continues
Wednesday, Oct. 14th | 11:15am-11:45am PT

CCaaS can be delivered as an overlay to an existing PBX or as a unified solution that integrates UCaaS and CCaaS. How do you determine the best fit for your customers?

Join our panel of industry experts to hear about the latest developments for the work from home agent. Learn how ensuring access to enterprise services like auto attendants, hunt groups, collaboration, video, and conferencing may change the landscape for future sales.

The Workplace of the Future
Wednesday, Oct. 14th | 12:00pm-12:30pm PT

In 2021 and beyond, the pandemic and its business impact will change how we work. Supporting the “Work Anywhere” business model with a permanent solution requires taking three key factors into consideration: voice, collaboration, and most important of all, IT. So, what does the new normal look like?

Join this session as we define the Workplace of the Future and prepare you for those inevitable conversations (and future sales!). Learn how to enable your customers to securely access their company’s systems and applications without need for cumbersome VPNs, deliver consolidated voice and collaboration from any device, and provide a consistent voice, video, and internet experience.

Healthcare's Digital Transformation
Wednesday, Oct. 14th | 12:00pm-12:30pm PT

While Telehealth has been growing over the years, the Covid-19 pandemic has propelled digitial patient care as top of mind for the healthcare industry.

Join this panel and learn about the healthcare industry’s biggest challenges and how to leverage technology to solve them. Gain insights into digital healthcare innovations through real-life examples and discover how to close deals faster and expand your practice in the healthcare vertical.

Customer Experience in the Age of Business UNusual
Thursday, Oct. 15th | 11:00am-11:30am PT

As companies and consumers alike navigate business in this new era, CX is more important than ever. Consumers have limited methods of doing business with companies, so a good outcome is critical to maintain loyalty. One bad customer experience can result in losing that customer forever.

According to the 2020 Global Customer Experience Benchmarking report by NTT, 81.6% of organizations agree that CX offers a competitive edge, 58% say it’s their primary differentiator – and yet it is only a crucial part of organizational strategy for 14.4% of companies. In this session, Genesys will uncover how you can understand the challenges your prospects and customers face and give you the tools to solve them. Learn how you can take advantage of the huge opportunity to help customers expand their CX initiatives.

Business Collaboration Accelerated
Thursday, Oct. 15th | 11:45am-12:15pm PT

COVID-19 has accelerated business, fast forwarding digital adoption from years to a matter of weeks. Communications requirements have changed as the critical need for collaboration tools has exploded globally.

As companies reimagine business processes and the work experience, seamless collaboration, whether in the office or remote, is helping them maintain productivity and efficiency. This panel will discuss how to grow your collaboration practice and empower your customers with solutions that connect remote workers, employees and customers.

Evolution of the Call Center
Thursday, Oct. 15th | 12:30pm-1:00pm PT

As businesses transition to a remote agent model, customers demand a seamless experience, and as a result, organizations have been forced to make massive changes in a matter of weeks.

Join this panel and take away key information to design solutions that will empower organizations and contact center agents to support remote working and business continuity. Discover new and innovative contact center tools that will transform the way agents interact with customers, learn the key trends impacting contact center clients, and find out how you can leverage all of these insightful pieces of information to dramatically grow your own business.

New Kids on the Block
Thursday, Oct. 15th | 1:15pm-2:00pm PT

Hear from a select group of new suppliers to the Intelisys portfolio. Who are they, and more importantly, how can you make money with them? Join us and gain fresh insights you can bring to your customers now that will open doors and generate revenue quickly.

Cloud is the foundation, and the catalyst, for companies around the world as they pivot to meet challenges and stay competitive. As digital transformation moves beyond a buzzword into the new normal, more resources are available to support your customers than ever before. Navigate the cloud landscape with expert guidance on the latest trends in cloud compute, edge computing, migration strategy, cloud application services, and much more.

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Developing a Recovery Services Strategy
Tuesday, Oct. 13th | 10:15am-10:45am PT

The importance of business continuity plans was widely recognized during the COVID-19 pandemic, but natural and man-made disasters, security threats, and outages are a reality for all businesses, at any time. To ensure a smooth recovery process and continuity of operations in critical periods, business continuity plans create a framework for responding to crises, sustaining business operations, and enhancing recovery time and enterprise resilience.

This panel will share key insights on what makes an effective business continuity plan. Learn how to conduct a risk assessment, identify current or potential risks, and analyze the impact. Discover how to develop a recovery services strategy, and find out how to best test your customers’ disaster recovery and business continuity plans.

Edge Computing & Access to the Cloud
Wednesday, Oct. 14th | 11:15am-11:45am PT

Businesses are focused on creating the ultimate customer experience (CX). To drive personalization, services must respond quickly to customer needs and habits in order to increase not just revenue, but brand value. As a result, the ability to respond rapidly or in real-time is a critical driver in increasing and maintaining loyal customers.

Learn which vertical markets are using IoT and edge computing, and identify how companies use these capabilities to enhance CX, boost customer loyalty, and drive new revenue streams. Hear best practices, real-world use cases, and strategies for selling IoT and edge computing.

Winning with Google Cloud Platform
Thursday, Oct. 15th | 11:00am-11:30am PT

For the majority of organizations, more than 70% of IT budgets are spent on planning, building and maintaining tech infrastructure, while less than 30% is spent on innovating IT strategies to gain a competitive marketplace advantage. Google Cloud is changing this equation for your customers and creating an ongoing and increasing demand that you can monetize.

Join SADA, a Google Cloud Premier Partner and Global Reseller Partner of the Year, to learn how you can earn recurring revenue from Google’s cloud-based apps and consumption-model solutions, including Google Cloud Platform (GCP) and G Suite. This session will also highlight key selling points of Google Cloud and questions you can ask to properly qualify opportunities.

Digital Transformation Journey Starts with Cloud Access
Thursday, Oct. 15th | 11:00am-11:30am PT

The foundation for digital transformation starts with access to the cloud. That access is empowering businesses to pivot to meet challenges and deliver critical speed, agility, and adaptability to their customers to keep them competitive. This panel will discuss benefits and challenges of the cloud in today’s digital environment, best practices for a cloud migration strategy, and give you the tools and resources to grow your cloud practice.

Grow Your Revenue with IT Cloud and Application Services
Thursday, Oct. 15th | 11:45am-12:15pm PT

From on-premises data centers and private clouds to hyperscale clouds, cloud-based SaaS applications and even colocation environments — they all come together to create your customers’ unique multicloud. As more traditional applications move to the cloud, how can you develop a multi-cloud strategy to support your customers’ digital transformation?

Join us for this session and discover how to grow your revenue with IT cloud and application services. Hear real-life use cases and big wins with Intelisys Partners, and learn how to find opportunities, manage the sales cycle and close the deal.

Grow your security practice. Gain deep insights into the landscape of managed security services, evolving cyber security threats, and network security in the age of remote work.

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Cyber Security Best Practices
Tuesday, Oct. 13th | 11:45am-12:15pm PT

Are your customers doing enough to secure their environment? Cyber security threats are a growing concern for businesses of all sizes, yet many have limited time and resources to dedicate to cybersecurity. Are the risks that SMBs and corporations face different? And how can Partners help prospects and customers strengthen the security of critical assets?

Join us for this panel that will discuss the best practices for both large and small customers, and how to leverage Supplier and Intelisys resources to be your customers’ guide. Learn how to how to understand cyber risks and threats, develop managed security solutions for your customers, and build and expand your cyber security practice.

“Good Enough” is Not Enough with Security
Wednesday, Oct. 14th | 12:00pm-12:30pm PT

In some businesses, leaders believe their security strategy is good enough – that the surface defense security implemented years ago will suffice, or that their information is safe because they haven't been hacked. This is especially true in today’s business environment with the emergence of IoT solutions and an increase in employees working remotely – a trend expected to continue for some time.

This panel will discuss defense in depth, the different types of network security, and how to help customers prevent breaches from extending to other, potentially more-critical, segments. From email correspondence to financial transactions, professional networking, and collaborative work documents, learn how to help protect the crucial technology keeping businesses connected and operating efficiently.

Selling Cyber Security to the C-Suite
Thursday, Oct. 15th | 11:00am-11:30am PT

Executive involvement in cyber security sets the tone for the entire organization, and C-Suite support is necessary to prioritize the investment in cyber security to protect themselves and end-user customers. How can Partners effectively communicate and position security risks to the C-Suite?

Gain insight into how C-levels make important security decisions, in this session featuring a small executive panel with Vigilant and a guest CISO. Learn what executives look for, how to provide information to help them make the right choice, what actions/information to avoid, and what you can do to improve the buying process for your client.

Defending the New Normal: Cyber Security
Thursday, Oct. 15th | 11:45am-12:15pm PT

Several industry trends are starting to shake up the network security practices of many companies. As industry trends like the movement of applications to the cloud, SD-WAN and remote work shake up the network security practices of many companies, how can Partners assist customers in defending the “new normal” of network security?

Join us for this panel on developing comprehensive security strategy to enhance your customer’s current practice, or help them get started. Discover how to start the security discussion and key questions to ask, leverage security as an entry point to unlocking new opportunities, and grow your cloud practice with Cyber Security solutions.

SD-WAN, 5G, Wireless & IoT – Customers present you with a wide variety of networking needs to solve, from connectivity, application performance, to network reliability and more. Cutting edge, evolving technologies offer incredible opportunities to deliver tailored solutions that meet your customers' needs, now and in the future.

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Tech Deep Dive: Connectivity, CDN and More
Tuesday, Oct. 13th | 10:15am-10:45am PT

Join Intelisys Sales Partner Max Clark and CenturyLink for an in-depth discussion on connectivity, internet access and content delivery. This technology deep dive session will cover technologies like edge computing, SD-WAN, video services, transforming the customer experience, and much more.

Helping Customers with Digital Transformation: Are You Ready?
Tuesday, Oct. 13th | 11:00am-11:30am PT

In Aryaka’s 2020 State of the WAN report, 37% of IT Leaders stated their #1 concern as businesses pivot to support the growth of their remote workforce is complexity, followed by the performance of both on-prem (32%) and cloud-based (32%) applications.

How can Partners help customers jumpstart digital transformation and take it to the next level? What upsell paths provide optimized solutions that meet customer needs (now and in the future), while creating additional revenue streams? This session will discuss how to leverage industry insights to transform your base and create incremental and exponential growth for your business. The channel is primed for change… are you ready?

Solving Connectivity Issues at Home and In-Office
Tuesday, Oct. 13th | 11:00am-11:30am PT

No matter where they are located, workers need a reliable network to maintain productivity and keep businesses moving forward. Workers face different challenges in their home and office environments, but whether they are working remotely or in-office, organizations need reliable communications, successful application performance, and a “worry-free”, cloud ready network.

Join us for this expert session and learn how to help your customers solve the common issues both settings face. Learn how to protect your customers from dropped or unavailable VOIP connections, choppy video meetings, and slow running applications, as well as ensure they can reliably connect to their everyday business tools as they work from home, without any extra hassle or threat of poor performance.

The Power of Gigabit LTE & Real-World 5G Across Networks & Verticals
Tuesday, Oct. 15th | 11:45am-12:15pm PT

What significant improvements does 5G really bring to your customers? And what new products and services are available for customers to take advantage of in 5G technologies? This session will examine the key capabilities of 5G wireless technologies, including speed, latency, reliability, data transfer capacity, and device-to-device communication.

Learn about today's powerful wireless LTE and 5G technology as well as carrier networks. Get hands-on with Gigabit LTE and 5G equipment from Cradlepoint and Peplink. See how the latest equipment is purpose-built for key verticals including healthcare, construction, oil & gas, transportation/in-vehicle, and manufacturing. See use cases and discover how the right equipment critically drives success for any wireless networking solution.

Hot WANs: Hot Questions and Even Hotter Wings
Wednesday, Oct. 14th | 11:15am-11:45am PT

You may have seen “Hot Ones” on YouTube...it’s all the rage on the web. But it can't hold a bottle of chili sauce next to the Comcast Business rendition “Hot WANs” – and this spicy remake will be the hottest thing at Channel Connect!

Comcast’s brave host and two lucky volunteers will answer your SD-WAN related questions... while eating progressively hotter wings. The discussion will fire up around network routing, security, and housing data. The session includes audience participation and everyone in the room will leave with a newfound appreciation for milk... as well as great information and some really fun prizes. It’s time to turn up the heat!

High Demand, High Return: SD-WAN
Wednesday, Oct. 14th | 12:00pm-12:30pm PT

As the demand for bandwidth grows, solutions that deliver high connectivity and reliable network services are in high demand. Many businesses understand that SD-WAN can lower costs, expand capabilities, and improve network performance, but in today’s digital world, what problems can SD-WAN solutions solve?

This panel will reveal the best use cases for SD-WAN, key considerations to consider before making the leap, and the myriad of benefits of SD-WAN for your customers. Learn how to successfully design and network solutions, and grow your business and revenue.

Opportunities in Wireless and IoT
Thursday, Oct. 15th | 12:30pm-1:00pm PT

Emerging technologies such as IoT and wireless are creating incredible growth opportunities, as the commercial usage of 5G services expands. Rising demand for high performance and efficiency, as well as technology trends in AI services, continue to drive growth in the IoT and wireless marketplace.

Join this breakout session and learn about trends, big wins and where to begin in the IoT and wireless space. Hear from leading IoT experts on the opportunities for growth and revenue, how to leverage IoT and wireless to enhance customer experience, and how to start the conversation with customers and prospects.

Take concrete steps to evolve your business for long-term growth, stability and resilience in an ever-changing business environment. From engaging in business strategy development to leveraging digital sales tools, building a winning sales practice to getting paid, jumpstart your own digital transformation and expand your vision of the future.

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Value Selling Framework – Uncover and Connect to It!
Wednesday, Oct. 14th | 12:00pm-12:30pm PT

Learn how to leverage the Value Selling approach to recommend meaningful solutions that provide long lasting value to your clients. Improved value selling instills condidence throughout the deal cycle, for more ownership, driving better design and solution architecture. In this session we will review the Value Selling terminology and process using case studies.

Playing to Win: Building a Winning Strategy to Grow Your Business
Thursday, Oct. 15th | 12:30pm-1:00pm PT

What is your business strategy? Do you have a formal process to review, discuss, and implement your strategy? If not, you are not alone. In “Playing to Win: How Strategy Really Works,” author A.G. Lafley outlines the strategic business strategy he used as the CEO of Procter & Gamble to double sales, quadruple its profits, and increase its market value by more than $100 billion.

In this session, we'll discuss why you need a business strategy, and how to apply Lafley's strategies as a blueprint for managing your own company. Learn the methods widely used by many of the most successful companies in the world, and win in today’s competitive channel landscape.

Intelisys Commissions: Whatever It Takes
Thursday, Oct. 15th | 1:15pm-2:00pm PT

Join Inteliys comission team to learn about new resources to help you get paid faster. Empower your team and take charge of your business finances with support from the Intelisys Commissions team. Access insider info on how Commissions proactively manages your contracts and organizes payments—making sure you get paid accurately, on time, every time. Our experts will walk through key Intelisys programs, tools, and resources designed to protect your commissions, facilitate inquiries, bridge the cash flow gap and secure commissions delivery. Discover how to engage Intelisys programs and tools, see real-time, accurate and streamlined commissions information, and enhance your Partner experience.

Sales Strategies to Differentiate Your Business
Thursday, Oct. 15th | 1:15pm-2:00pm PT

In a crowded marketplace, how do you differentiate yourself from the competition, capture more market share and build your businesses with prospects and established customers? What is the value your business provides to your customers? How do you communicate it? Learn how leverage sales strategies from top sales producers to differentiate yourself from the competition, and increase your competitive advantage. A small change in your selling style could deliver large results. Join us and learn best practices for taking your business to the next level!